Privacy Policy

1. Introduction

At Takedown.gg, your privacy is paramount. This Privacy Policy explains how we collect, use, and protect your personal information when you use our DMCA takedown service. Unlike other services, we prioritise keeping your personal details confidential throughout the takedown process.

2. Information We Collect

Account Information

• Email address (for account creation and communication)
• Name (for legal representation purposes)
• Payment information (processed securely via Stripe)

DMCA Request Information

• URLs of your original content
• URLs of infringing content
• Description of infringement
• Basis of copyright claim

Technical Information

• IP address (for security purposes)
• Browser type and version
• Usage analytics (anonymised)

3. How We Use Your Information

• Service Delivery: Processing and submitting DMCA takedown notices on your behalf
• Privacy Protection: Acting as your representative to keep your personal details confidential
• Account Management: Managing your subscription and providing customer support
• Legal Compliance: Meeting DMCA requirements while protecting your identity
• Service Improvement: Analysing usage patterns to enhance our platform (anonymised data only)

4. Privacy Protection - Our Core Commitment

• Your personal contact details are never included in takedown notices
• We act as your legal representative and designated agent
• Platforms only see our company information, not yours
• No public records link DMCA requests back to your personal details
• Counter-notices are handled through us, maintaining your anonymity

5. Information Sharing and Disclosure

We Do NOT Share Your Personal Information With:

• Alleged infringers
• Hosting platforms or service providers (beyond what's required for DMCA compliance)
• Third-party marketing companies
• Data brokers or advertisers

Limited Disclosure Circumstances:

• Legal Requirements: When required by law or court order
• Service Providers: With trusted partners who help operate our service (under strict confidentiality agreements)
• Business Transfer: In the event of a merger or acquisition (with privacy protections maintained)

6. Data Security

• All data transmitted using SSL/TLS encryption
• Secure data centres with physical and digital access controls
• Regular security audits and vulnerability assessments
• Employee access limited to those who need it for service delivery
• Payment processing handled by PCI-compliant Stripe (we never store card details)

7. Data Retention

• Account Data: Retained while your account is active and for 12 months after closure
• DMCA Records: Retained for 7 years for legal compliance purposes
• Payment Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Anonymised data retained indefinitely for service improvement

8. Your Rights (GDPR & UK GDPR)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@takedown.gg.

9. Cookies and Tracking

• Essential Cookies: Required for login and service functionality
• Analytics Cookies: Anonymous usage statistics to improve our service
• No Advertising Cookies: We do not use tracking for advertising purposes

You can control cookies through your browser settings, though this may affect service functionality.

10. International Data Transfers

Your data is primarily processed within the UK and EU. Any transfers to third countries are protected by appropriate safeguards including adequacy decisions or Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our service. The "Last updated" date at the top indicates when changes were made.

13. Contact Us

For any privacy-related questions or concerns, please contact us: